Not able to access wp-admin

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  abhishekdhote · Member · Oct 25, 2017 at 3:47 am

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  My site is running OK for last 2 years. Since day before yesterday I am not able to login to wp-admin. Whenever I try to login which succeeds but I am redirected to home page. When I try to go to wp-admin I get following error: ‘Sorry, you are not allowed to access this page.’

  I did not change anything and I do not have auto update enabled for WP/theme/plugins. The only change which happened is my site started getting 4x traffic.

  I tried following things to fix the issue but still the issue persists:
  1. disabled plugins by removing plugins folder & corresponding changes in the database to disable plugins
  2. rolled back to default theme by changing corresponding options in the database & deleting the folder for the theme
  3. restoring .htaccess to default

  Can anyone please help??

  The blog I need help with is: (visible only to logged in users)

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  edwinho89 · Member · Oct 25, 2017 at 4:01 am

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  Hi @abhishekdhote

  Would you be able to provide the URL of your website so that we can try to see what the problem may be?

  Based on your initial description, it seems like you’re on WordPress.org – you’ll have to reach out to http://wordpress.org/support if that’s the case. This forum is currently dedicated on supporting WordPress.com users with their websites hosted on WordPress.com.

  You can learn more about WordPress.com vs WordPress.org here: https://wordpress.com/com-vs-org/

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  abhishekdhote · Member · Oct 25, 2017 at 4:17 am

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  Website UR: https://govinfo.me
  Wp-admin URL: https://govinfo.me/wp-admin/

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  edwinho89 · Member · Oct 25, 2017 at 5:02 am

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  Hi @abhishekdhote

  By chance, do you have another WordPress.com account to access access wp-admin? Have you tried “Log in with username and password” on https://govinfo.me/wp-admin/ and enter your credentials there?

  This forum is currently dedicated on supporting WordPress.com users with their websites hosted on WordPress.com .

  To get support for your case, I would suggest to redirect you to raise this issue here: https://jetpack.com/contact-support/

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  abhishekdhote · Member · Oct 25, 2017 at 5:44 am

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  Hi @edwinho89, thanks.
  But if you or anyone has any clue on this please let me know.

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  kokkieh · Staff · Oct 25, 2017 at 7:52 am

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  Hi there,

  I doubt Jetpack support will be able to help you with this, as like us they have no access to your server and your login credentials for that site. If you had been using Jetpack’s singe-sign-on feature that may have broken with the changes you made, though, so if you can still access the site in My Sites on WordPress.com, check that setting in Settings ->Security.

  Otherwise, you’ll need to follow these instructions to reset your admin password instead:

  https://codex.wordpress.org/Resetting_Your_Password