Not able to connect my domain

• 

  sachoosharath · Member · Apr 24, 2023 at 9:04 am

  • Copy link
  • Add topic to favorites

  Hi,
  I bought the domain sachusharath.com today from a provider and I am not able to connect it to my wordpress site

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aleone89 · Staff · Apr 24, 2023 at 3:30 pm

  • Copy link

  Hey there,

  Thanks for reaching out!

  I bought the domain sachusharath.com today from a provider and I am not able to connect it to my wordpress site

  It looks like the domain name servers are set to:

  1. pdns1.registrar-servers.com
  2. pdns2.registrar-servers.com

  Ideally they need to be set to:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  These can be done as per these steps here: https://www.namecheap.com/support/knowledgebase/article.aspx/767/10/how-to-change-dns-for-a-domain/

  Once done, a domain can be connected as per these steps here: https://wordpress.com/support/domains/connect-existing-domain/

  It looks like the premium plan and the domain connection was in place – are you looking to re-instate these? We can definitely help with next steps. :)

  Many thanks!