Not able to edit site

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  cobblestone2015 · Member · Jan 19, 2016 at 9:39 pm

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  I am trying to delete pages and update information. Every time I click on anything It says pages can’t be retrieved or that I broke the internet or should check my connection. My connection is fine. It is imperative site changes be made. I have updated JetPack and Downloaded WordPress again. I do not understand why I am unable to edit anything. Not to mention nothing is coming up at all. The site is fine but the dashboard on My Site is essentially blank.

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  timethief · Member · Jan 19, 2016 at 9:40 pm

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  I have updated JetPack and Downloaded WordPress again.

  Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs, and we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  Your site(s) is (are) not hosted by wordpress.COM. Our support docs do not apply, and we do not provide support. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a wordpress.ORG software install on paid hosting, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/