Not able to log in – password has changed without me knowing about it

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  designbylauraread · Member · Feb 27, 2023 at 10:36 pm

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  Hi. I can’t log in to my WordPress account. I’ve never paid for anything on WP, I didn’t set up my site as a friend did it years ago, and I’m not sure whether I have two-factor authentication set up with my phone number. When I click on the link for Lost password, nothing is emailed through to me. Please help! Thank you, Laura

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  designbylauraread · Member · Feb 27, 2023 at 10:39 pm

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  My website is self-hosted: laurareadauthor.com

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  staff-zinnia · Staff · Feb 28, 2023 at 6:08 pm

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  Hello –

  Looking at that site I can see it’s hosted on ardns.com. It’s not using our managed hosting environment from WordPress.com. We may be a better fit for your experience and project, which I’ll explain a little about below.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  With our personal plan you can move your site over and we can then help you with the project, answer questions you have about growing, online sales, and professional web presence.

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.