Not able to login

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  saloonyyy · Member · Sep 9, 2022 at 6:30 pm

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  Pls resend me the recovery link

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Sep 9, 2022 at 7:38 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  saloonyyy · Member · Sep 10, 2022 at 10:29 am

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  http://www.minishope.comhttp://www.minishope.com

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  saloonyyy · Member · Sep 10, 2022 at 10:30 am

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  http://www.minishope.com

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  aleone89 · Staff · Sep 10, 2022 at 1:10 pm

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  Hello there,

  Many thanks for that information.

  This site is not hosted with WordPress.com, but instead Name Cheap.

  You would need to reach out to the name cheap support for help in restoring that site or regaining that access.

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  saloonyyy · Member · Sep 11, 2022 at 10:49 am

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  But 3-4 days back I received the recovery link from WordPress itself which I missed

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  staff-totoro · Staff · Sep 11, 2022 at 5:42 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host minishope.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Namecheap) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring. Res

  The good news is that as long as you have access to the server control panel through Namecheap, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Namecheap support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!