Not able to renew domain mapping on WP

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  georginamarling · Member · Apr 6, 2017 at 3:10 pm

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  I have a notification on my WP alert telling me my domain mapping expired 2 weeks ago, but there is no link to reset it. How do I do this?

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · Apr 6, 2017 at 3:18 pm

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  Hi there,
  Login to your WordPress account and go to wordpress.com/me/purchases. You will find an option to renew there.

  If you cannot, then you can contact the WordPress staff directly, they can help you renew. You can reach the WordPress staff directly for your questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks.

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  kokkieh · Staff · Apr 7, 2017 at 7:31 am

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  Hi there,

  It appears your Premium Plan expired on 15 January, and the attached domain mapping expired on 25 March. Both have since been removed from your account, so you cannot renew them any more, just replace them.

  Click on My Site ->Plans to add a new plan to your site, and then on My Site ->Domains to add back the domain mapping and everything should be working as before again.