NOT ABLE TO SEE MY WEBSITE

  • Unknown's avatar
    kamleshranasbi1ce331c03b · Member ·

    I have two years back tried to make some website with WordPress with name newscuttingblog.wordpress.com . After some initial work , I left the site. Howver every year i am being charged with some amount for premium account . Now even the Bill cones from WordPress.com as Premium account for newscuttingblog.wordpress.com
    (Expires: April 15, 2021) with receipt [redacted], when i click for this URL , it takes me to that URL but now when I click at my websites it shiws at http://www.ksrana.com view ksranablog.wordpress.com . No where I can see my domain name . How to resolve this issue as I would like to use this webiste .
    I have already paid , still not getting this is something I would like to resolve .

  • Unknown's avatar
    adarshhalan · Member ·

    Hi,

    I am tagging you to modlook. Someone from support will help you out.

    remember that with your plan you can access support directly via https://wordpress.com/help/contact. That way you can get help faster.

    Thanks

  • supernovia · Staff ·

    Hi kamleshranasbi1ce331c03b, I’ve removed transaction details from our forums, as we consider that private information.

    The site name you mentioned is not hosted here, at least not yet. But, I think I see the issue you’re running into.

    You have more than one account, because you have used different punctuation in your email address. Even though your mail provider may treat the two addresses as one, in our system they have created two accounts: one that has an upgrade, and one that does not.

    Can you please log in using the first account you created? It has two dots in the username part of your email. Then you can access the site with the upgrades.

    Please let us know if you need more help.

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