not able to sigh in

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  marionkobessen · Member · May 26, 2018 at 12:32 pm

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  Yesterday I signed up and payed for a premium account to build a website. By accident I have entered the wrong email address. A confirming email is send to this address, for me to click on and confrm I am me. Sadly, I have never received the email, therefore I can not confirm it. Now I have paid for a domain name and a website that I , due to my own fault, can not enter.
  I have tried the support option yesterday, but up till now I have not received any reply or help from anyone.
  Either be so kind to give me my money back, or help me with resolving my stupid mistake.

  Regards,
  Marion Kobessen
  https://jakesplace-es.com/ (The website I tried to create)

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  vinitdhake · Member · May 26, 2018 at 2:08 pm

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  hi there,
  I am adding a modlook to the thread. So that a staff member will soon help you with this.

  Thanks!

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  fstat · Staff · May 26, 2018 at 11:54 pm

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  Hi Marion,

  Can you please let me know if you can find the transaction ID associated with your Premium plan purchase so that I can help you recover access to that account?

  Here’s how to retrieve the transaction ID:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  If you find the transaction ID do not post it to this public forum, just let me know and I’ll contact you privately.

  If you have any other questions, just let me know and I’ll be happy to help.

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  marionkobessen · Member · May 27, 2018 at 12:03 pm

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  Hi, thank you for answering my cry for help!

  Hi Yes I have the transaction ID.

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  fstat · Staff · May 28, 2018 at 6:06 am

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  I have already sent you an email. Please follow up there.

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  marionkobessen · Member · May 28, 2018 at 7:11 am

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  Thank you,
  email is already send to you with the requested info

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  supernovia · Staff · May 28, 2018 at 3:22 pm

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  Thanks. We have responded there, so please watch for that. Cheers :)

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  marionkobessen · Member · May 28, 2018 at 3:33 pm

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  Send an answer back to you. Thank you for helping

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  supernovia · Staff · May 28, 2018 at 10:03 pm

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  Thank you. We’ll verify with our teams here then write back via email. Talk to you soon.