Not able to sign in

  • Unknown's avatar
    packnflavor · Member ·

    I am having a lot of trouble signing in because it keeps telling me that the email I’m using is not correct but it is. It clearly states my email on my account but I cannot sign in. I have to go through Bluehost. What do I need to do?

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, so we cannot help with this. That password is stored directly in your site database on your hosting provider’s servers and we don’t have any access there to help you reset it – your WordPress.com account credentials are something completely separate from the login details for your site itself.

    You can see the password reset instructions for your version of WordPress at https://codex.wordpress.org/Resetting_Your_Password

    For more help with this, please post in https://wordpress.org/support/ or contact your hosting provider instead.

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