not able to use website

  • Unknown's avatar
    thedeeponline · Member ·

    Hi. I am not able to log in into my WordPress account. Suddenly today some robot captcha started appearing.
    Even if I fill the captcha, still it not letting me log in.
    How to fix this?
    Captcha page text-

    Our system thinks you might be a robot!
    We’re really sorry about this, but it’s getting harder and harder to tell the difference between humans and bots these days.
    Please complete the captcha below to prove you’re a human and proceed to the page you’re trying to reach.

    Retype the CAPTCHA code from the imageChange the CAPTCHA codeSpeak the CAPTCHA code

    This page requires cookies to be enabled in your browser settings. Please check this setting and enable cookies (if disabled).

  • kokkieh · Staff ·

    Hi there,

    What site are you trying to access?

    We do not use CAPTCHA on WordPress.com, so you are not trying to log into a WordPress.com username account.

    The open source WordPress software also does not use CAPTCHA – you need to install a plugin on a site to add that. If you never installed a plugin like that, it means this is coming from your hosting provider’s end, so please contact them directly for help in that case.

  • Unknown's avatar
    thedeeponline · Member ·

    ohh I see. I reach out to the hosting provider. Thanks.

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