Not able to use/remove jetpack latest version 4.7 plugin

• 

  flavorfuldelightjetpack · Member · Mar 8, 2017 at 1:32 am

  • Copy link
  • Add topic to favorites

  Hi Team,

  I am not able to use/remove the jetpack plugin from my wp-adminI tried updating/activating the plugin but its giving fatal error

  Plugin could not be activated because it triggered a fatal error.
  Warning: require_once(/home/content/a2pewpnas01_data02/27/3913927/html/wp-content/plugins/jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory in /home/content/a2pewpnas01_data02/27/3913927/html/wp-content/plugins/jetpack/class.jetpack.php on line 25

  Fatal error: require_once(): Failed opening required ‘/home/content/a2pewpnas01_data02/27/3913927/html/wp-content/plugins/jetpack/_inc/lib/class.media.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/a2pewpnas01_data02/27/3913927/html/wp-content/plugins/jetpack/class.jetpack.php on line 25

  The blog I need help with is: (visible only to logged in users)

• 

  daniellenoncore · Member · Mar 8, 2017 at 7:36 am

  • Copy link

  Hi there,
  Can you please explain how you fixed the problem? Mine is doing the same thing!

  Thanks in advance

• 

  dave2swords · Member · Mar 8, 2017 at 8:27 am

  • Copy link

  Good morning!
  Your site is hosted somewhere besides WordPress.COM. This brings up a few things. The help available here is intended for folks whose blogs are hosted at WordPress. There is a whole other forum meant for the good people such as yourself whose blogs and pages live elsewhere. Here is the address:
  https://en.forums.wordpress.ORG

  There are several differences depending on who does the hosting, many of which are covered here:
  https://en.support.wordpress.com/com-vs-org/

  Now that all that is said, the Admins at your ISP (Internet Service Provider – where your site is hosted) should be able to help you with this. The error is telling you there is a file missing from their installation.

  Good luck!
  dave