not able toa ccess my Admin

• 

  vindallesonline · Member · Mar 16, 2024 at 8:21 am

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  Hi,
  Since I changed the password neither I or any one in my team have been able to access Admin of Vindallesonline.com, can you help us?
  As we need to finish our webstore today, we need your help to access the admin, thank you for your quicl response, if you want to speak to us, you can reach us directely on [Redacted by staff]
  Kind regards,
  [Redacted by staff]

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-oikake · Staff · Mar 18, 2024 at 7:45 am

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  Hi,
  
  I’ve checked it, and the site vindallesonline.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here:

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  Your site is hosted with One.com. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!