Not accepting card for payment

  • Unknown's avatar
    infotheretreatbhimtal · Member ·

    Hello,
    We are facing an issue with payment as we are getting an error during the payment after putting in card details. So far we have tried 4 Debit cards and 1 Credit Card, all of which, have been declined with no particular reason as they work fine for international transactions elsewhere, kindly resolve this issue so we can upgrade to explorer plan as soon as possible.
    Thank you

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    I understand that you’re experiencing difficulties with your cards being declined when attempting to make a purchase on our platform. I apologize for the inconvenience and would be happy to help.

    Sometimes, banks may block transactions to certain websites or service providers, even if your cards work for other purchases. This could be the reason behind your cards being declined. To resolve this issue, I kindly request that you contact your bank to confirm if they are blocking transactions from WordPress.com.

    Additionally, please ensure that your cards are valid for online and international transactions, as this might be another factor preventing the transaction from going through.

    If the issue persists, we have alternative payment methods that you might find convenient. We accept PayPal, Apple Pay, and Google Pay. You can find more information on these payment methods in our Payment Methods documentation here: https://wordpress.com/support/payment/

    I hope this information helps, and please don’t hesitate to reach out if you have any further questions or concerns.

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