Not accepting payment

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  apringles · Member · Sep 19, 2014 at 7:22 pm

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  I am trying to purchase a blog with a new domain (opting for the premium package), but it keeps declining my card. I read over payment requirements and I meet all of them (using a Visa from the US). The card works fine everywhere else.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 19, 2014 at 7:43 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country or pay in Bitcoin.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  WordPress.com also accept Bitcoin for payment of certain upgrades http://en.support.wordpress.com/?s=bitcoin

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  timethief · Member · Sep 19, 2014 at 7:43 pm

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  I don’t know why your US Visa card was declined. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  brandewierentalsllc · Member · Sep 19, 2014 at 8:38 pm

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  I have tried several times today to upgrade to premiuim and keep getting this message: Your transaction was declined. Please try another card. I did try another card just to double check, and both were declined. Blog is brandewierentalsllc.wordpress.com

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  timethief · Member · Sep 19, 2014 at 8:43 pm

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  Just to be sure about this … did you read what I posted above at
  https://en.forums.wordpress.com/topic/not-accepting-payment?replies=4#post-2051625 ?

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  brandewierentalsllc · Member · Sep 19, 2014 at 8:46 pm

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  Yes, using a mastercard from the US :)

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  timethief · Member · Sep 19, 2014 at 8:52 pm

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  Thanks for confirming that and please be patient while waiting.

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  gracejiyoung · Member · Sep 24, 2014 at 11:02 pm

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  Hi @brandewierentalsllc-

  After looking into your account, I could not find any attempted card transactions. Can you please tell me the error number that you are seeing?

  Thank you!

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  apringles · Member · Sep 25, 2014 at 9:30 pm

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  It doesn’t display an error code, just says “Your transaction was declined. Please try another card.”

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  gracejiyoung · Member · Sep 25, 2014 at 9:37 pm

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  Can you try another card and let me know what happens?

  Thank you!

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  apringles · Member · Sep 25, 2014 at 9:38 pm

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  I don’t have another card.

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  gracejiyoung · Member · Sep 25, 2014 at 9:57 pm

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  Can you please contact your credit card and see why it is being blocked. Thank you!

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  apringles · Member · Sep 28, 2014 at 1:11 am

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  I’ve decided to go forward with a different site, how can I delete my blogs?

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  gracejiyoung · Member · Sep 29, 2014 at 9:16 pm

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  Alrighty. If you want to permanently delete your site, follow the guide below:

  http://en.support.wordpress.com/settings/delete-site/

  Please read the warnings and advice before deleting a site, as we can’t revert a site deletion for any reason.

  If you want to hide your site instead, you can use the following guide to make your site private so only you and other members of the site can view it when logged in:

  http://en.support.wordpress.com/settings/privacy-settings/

  Let me know if you have any questions with this!

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  leslieareachamber · Member · Oct 1, 2014 at 3:23 pm

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  I’m also having the same issue. I’m using a credit card from the US with MasterCard Debit on the front. I’m getting the “Card declined. Please try another card” error. I also do not have another method of payment.

  The bank says that all attempt to withdraw are coming in as $0. I only have 9 days left to get this straightened out.

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  gracejiyoung · Member · Oct 1, 2014 at 5:23 pm

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  Hi @jflorinki-

  I’m seeing a different error on your account, which usually has to do with insufficient funds or a block on the card. However, you mentioned:

  The bank says that all attempt to withdraw are coming in as $0.

  Did the bank mention that this was the reason for the block?

  Thank you!

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  vodkagoggles5 · Member · Oct 2, 2014 at 12:56 pm

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  Hi Grace,

  The bank president (she is on the Chamber of Commerce Board with me) is the person who told me that the withdraw amounts are coming in as $0. She said there is no reason that the card should not work.

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  vodkagoggles5 · Member · Oct 2, 2014 at 12:58 pm

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  PS. this is also jflorinki.

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  gracejiyoung · Member · Oct 2, 2014 at 6:56 pm

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  @jflorinki-

  I have responded to you privately. Please check your email and respond from there if you have any questions.

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  wibensonjr · Member · Oct 2, 2014 at 7:41 pm

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  Hi gracejiyoug-
  Due to billing changes- The Richland Library where I work is having trouble processing payment. The short version is that we can’t send payment to Automattik like we did last year and the new biller comes up as WPCHRG or something similar. In short, I need a w9 form so we can submit payment. Can you please contact me privately so I can provide further details?
  Thanks