Not accessing my other User Account

  • Unknown's avatar
    bintmahfudh · Member ·

    HI!
    I used my Admin User account to change my other Author User password, i even changed its email address but still when i try logging into the AUTHOR USER A/C via WordPress.com platform it says password or email is wrong, it doesnt accept my login credentials.
    please help
    my site:

    Islamic Reflections

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi there, this is a self-hosted copy of WordPress through Hostgator. It’s quite different from a site that is on our servers.

    And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

    First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
    http://codex.wordpress.org/Resetting_Your_Password

    As long as you can log into Hostgator, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

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