Not allowed access to wp-admin

• 

  princeandcub · Member · Aug 20, 2018 at 12:39 am

  • Copy link
  • Add topic to favorites

  When I go to log in to my admin dashboard it comes up with the following message “Sorry, you are not allowed to access this page.” I only have one admin account so what do I do now? My website temporarily went down whilst I was updating some products then this message happened.

  The blog I need help with is: (visible only to logged in users)

• 

  ravichahar · Member · Aug 20, 2018 at 2:11 am

  • Copy link

  Hey princeandcub,

  You use the self-hosted WordPress version(.org).

  We’re only able to help with the websites hosted on WordPress.com.

  Please either contact your web hosting customer support or submit your query to WordPress.org forums.
  https://wordpress.org/support/forums/

  To do so, you need to create an account on WordPress.org.
  https://login.wordpress.org/register

  WordPress.com and WordPress.org are two different platforms. To know more, please read this.

  WordPress.com vs. WordPress.org

• 

  princeandcub · Member · Aug 20, 2018 at 2:14 am

  • Copy link

  they redirected me here, you redirect me there

• 

  justjennifer · Member · Aug 20, 2018 at 6:57 pm

  • Copy link

  Hi there @princeandcub – sorry you got the pingpong effect.

  Name Servers:
  ns2.syd1.hostingplatform.net.au
  ns1.syd1.hostingplatform.net.au

  I’m not sure why you would have been sent to the support forums for sites on the WordPressdotcom platform for help with your ORG site, but we can try to point you in the right direction.

  Are you trying to log in at https://www.princeandcub.com.au/wp-login.php when you get that message or here on WordPressdotcom?