Not allowed to add new G Suite Email
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I set up G Suite for my website this week for two users. So, I currently have two email address/users/members of the Google workspace that I set up. I am now attempting to add a third user, and therefore purchase a third email address. But I have been completely unable to do so. Based on the WordPress support pages on adding an email, there should be an “Add a G Suite User” button/link somewhere, but there is nothing like that showing up for me. I suspect there is some permission or admin role that I haven’t assigned or something but I can’t find any more info about this anywhere. Any help is HUGELY appreciated as this is a bit urgent. Thanks!!
The blog I need help with is: (visible only to logged in users)
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Hello there,
Many thanks for reaching out.
I can’t see any G Suite purchases with this account.
The user/admin who purchased the G Suite account and license would need to follow these instructions here: https://wordpress.com/support/add-email/adding-g-suite-to-your-site/#adding-new-users
I hope this helps.
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Hey thanks for the response!
I actually was able to hop on a live WordPress support chat and we figured out that I was, in fact, logged into my personal account instead of the account me and my business partner have set up to share (i.e. we both know the log in info). It turns out the shared account was the Owner of the site, and that’s why I wasn’t being prompted to add a user.
So, lesson for anyone else who runs into this problem, it’s not enough for another user to have Admin rights, they have to be the Owner of the domain to make domain-related purchases.
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