Not allowing me to login to my site
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I’m able to log into wordpress but when I try to access my wordpress site, the login will not allow me access and says my email is not on file.
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Hi @dkoncin, is the site you’re trying to log into hosted here with us? If so, here’s how we can help you regain access:
If you’re trying to access an installation at another host, I’d recommend asking your host for help with these steps:
http://codex.wordpress.org/Resetting_Your_PasswordCan you send a link to the site if you need more help? We’ll use that to point you in the right direction. Cheers!
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The site is Goodieznaturals.com and the admin already sent the password and I should have access so I’m confused as to why I still cannot get access to edit in WP.
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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