not being able to login in as an admin

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  rheababbarope · Member · Jan 22, 2019 at 9:46 pm

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  the username rheababbar was connected to the OPE wordpress account: http://ourpplent.com/wp-login.php
  there my password wasn’t working so i requested them to send me an email, which i did not receive to (email visible only to moderators and staff)
  it says i am an admin for this website however i cannot login in.

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  kokkieh · Staff · Jan 23, 2019 at 9:59 am

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  Hi there,

  Your site is not hosted on WordPress.com, and there is no WordPress.com account with the username rheababbar so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.