not being able to pass domain set up page

  • Unknown's avatar
    sh33b58 · Member ·

    I’m in the midst of trying to set up my website and every time I try to set up my domain step it sends me to a fully loaded blank screen. I’ve tried it on three different computers and it still takes me to a blank screen. Is there any way I can fix that so I can finish setting up my website? Please let me know.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’m sorry to hear that you were having trouble. Any chance all three computers were on the same internet connection? Usually, page loading issues can be due to browser-specific issues (like caching). If you faced the issue on multiple computers, that might point to a network/internet issue specific to our servers.

    If it’s at all possible, could you try it again using a different network?

    On a separate note, would you like to tell us a bit about the site you’re building? What’s the site for, and what features do you need? Depending on your answer, we’ll be happy to suggest the best plan for you. You can also upgrade using the button below:

    Did you know you get the first year’s domain registration fee is included with our yearly paid plans? I recommend upgrading to a yearly WordPress.com plan so that you can register your domain at no extra cost.

    Feel free to let us know if you have more questions.

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