Not conecting to jetpack

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  beccatibay · Member · Mar 21, 2017 at 11:30 pm

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  Connect my site to jetpack. Also I’m confused because none of my posts/comments/site data is coming over and showing on wordpress.com. Does anyone know what the issue could be?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 22, 2017 at 2:25 am

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  beccatibay.com is hosted by Unified Layer
  Name Servers:
  ns4015.hostgator.com
  ns4016.hostgator.com

  That site is not hosted by wordpress.COM and we do not provide support for it as it is not on our servers.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  beccatibay · Member · Mar 22, 2017 at 2:33 am

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  I think that is the problem. My site is heybecca.com. I have both a wordpress.org account and WordPress.com account.

  I originally signed up with beccatibay.com and then switched domains (migrated) before going live. Not sure how to change that with WordPress.com.

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  timethief · Member · Mar 22, 2017 at 2:38 am

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  You need Jetpack support and we cannot provide it at wordpress.com.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  beccatibay · Member · Mar 22, 2017 at 3:03 am

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  So jet pack support can help me with why WordPress.com still shows me at beccatibay.com? When my website is heybecca.com.