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Forums / Not getting any otp

Not getting any otp

  • Unknown's avatar
    shouvikmailbox · Member · Oct 21, 2017 at 7:28 pm
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    Hello, I’m trying to login into may ac ‘libievcom’ but not getting any otp on my registered mobile. I’m trying from a month. Please help

  • Unknown's avatar
    timethief · Member · Oct 21, 2017 at 8:44 pm
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    libiev.com is not registered

    Are you referring to https://libiev.wordpress.com/ which has not been updated since March 13, 2016 ?

    What I post below applies only to sites hosted by WordPress.COM. It does not apply to WordPress>ORG software installs.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by WordPress.COM is:

    http://NAME_OF_BLOG.wordpress.com/wp-admin/

    * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

    You can update your email address here https://wordpress.com/me at any time.

    If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    If the login information has been lost go to
    https://en.support.wordpress.com/passwords/
    https://en.support.wordpress.com/passwords/#lost-password

    There is only one means of account recovery.

    If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

    Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

  • Unknown's avatar
    timethief · Member · Oct 21, 2017 at 8:46 pm
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    re: https://libiev.blogspot.ca/
    Sorry, the blog at libiev.blogspot.com has been removed. This address is not available for new blogs.

  • Unknown's avatar
    shouvikmailbox · Member · Oct 21, 2017 at 8:58 pm
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    My username is “libievcom”

  • Unknown's avatar
    shouvikmailbox · Member · Oct 21, 2017 at 8:59 pm
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    There is no website exist under this account.

  • Unknown's avatar
    timethief · Member · Oct 21, 2017 at 9:01 pm
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    I see that account here https://en.forums.wordpress.com/profile/libievcom

    You are not logged in under the correct username account. You need to clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account

  • Unknown's avatar
    shouvikmailbox · Member · Oct 21, 2017 at 9:02 pm
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    This account is secured by 2 step verification but I’m not getting any Code / OTP via sms. Thats the problem

  • Unknown's avatar
    timethief · Member · Oct 21, 2017 at 9:04 pm
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    Then you have to use account recovery. See what I posted about that above in my first response to you.

  • Unknown's avatar
    shouvikmailbox · Member · Oct 21, 2017 at 9:06 pm
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    Yes i lost my backup code and that is the only option. I still have access to my registered email & mobile

  • Unknown's avatar
    timethief · Member · Oct 21, 2017 at 9:07 pm
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    If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

    Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

  • The topic ‘Not getting any otp’ is closed to new replies.

Tags

  • account recovery link
  • can't access site
  • lost password link
  • wp.com admin login link
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 9 replies
  • Last activity 8 years
  • Latest reply from shouvikmailbox

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