not getting change password email

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  elfinaubrie · Member · Mar 4, 2017 at 8:57 pm

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  I’m trying to get a new password for another account of mine since I forgot the old one, but I’ve never received an email for it. Other options?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 4, 2017 at 8:59 pm

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  another account of mine

  Which account?

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  timethief · Member · Mar 4, 2017 at 9:01 pm

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  What I post below applies only to sites hosted by wordpress.COM. It does not apply to wordpress.ORG software installs.

  You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  *Replace NAME_OF_BLOG in that URL with the actual name of your blog.

  I recommend bookmarking that link or memorizing it.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  I’m not even sure which email address this site is attached to.

  If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/