Not getting full refund from payment

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  joshuamarketing · Member · Jan 10, 2017 at 5:07 pm

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  Hello,

  I made a payment of 99$ but when requesting a refund I received 86$. Why have I been charged 13$? This happened twice after making two separate payments. What is the reasoning behind not providing me with a full refund of the amount I made for the yearly site plan?

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  staff-zinnia · Staff · Jan 10, 2017 at 7:45 pm

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  Hello –

  The $13 domain mapping portion of the plan upgrades were not refunded and I have issued a refund of $26.

  Funds may take up to 10 business day to reach your account.

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  joshuamarketing · Member · Jan 10, 2017 at 8:42 pm

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  Thanks, Liz. Very much appreciated!

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  staff-zinnia · Staff · Jan 11, 2017 at 3:26 pm

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  No problem – take care :)