Not getting link to forgot password request

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  kayaladesuyigmailcom · Member · Apr 6, 2020 at 9:02 am

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  My request for ‘forgot password’ is not getting any response to the associated email.

  My password is not working and my request to reset is not getting any response

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  staff-zinnia · Staff · Apr 6, 2020 at 2:43 pm

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  Hi –

  Which site are you trying to work on? Please share the URL. The email gets sent to the address listed on that account at https://wordpress.com/me/account/ Be sure to check the spam and other folders as well.

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  kayaladesuyigmailcom · Member · Apr 7, 2020 at 1:04 pm

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  Thank you for the quick response especially during these trying time. Much appreciated. The url is: https://hawkeyecrimereporter.com/

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  staff-mckluskey · Staff · Apr 7, 2020 at 1:51 pm

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  This site is not hosted on WordPress.com but on GoDaddy.
  If you lost your password or you tried resetting your password and failed, please read the Codex article “Resetting Your Password” to learn how to reset your password:
  https://wordpress.org/support/article/resetting-your-password/

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.