not getting refunded for domain mapping cancellation

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  thedomesticintern · Member · Oct 17, 2016 at 8:26 pm

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  I cancelled my domain mapping renewal within the 30 days and I still have not received a refund nor a confirmation email of the cancellation. how can i make sure it is cancelled completely

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 17, 2016 at 8:41 pm

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  Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  staff-doublebassd · Staff · Oct 17, 2016 at 9:19 pm

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  Hi there,

  I have refunded the remaining $13 to your account. Please let us know if you have any other questions.

  Thanks!