not getting the email with reset link to password

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  megparis · Member · Apr 24, 2019 at 2:51 pm

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  Hello, I have been trying to reset my password and I am not receiving the email link with the reset link. I’ve tried it several times and the email doesn’t come. And unfortunately I don’t have the authentication URL or transaction ID. Can anybody help me with this issue? Thanks so much! I am at my wit’s end.

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  gemmacevans · Member · Apr 24, 2019 at 3:21 pm

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  Hi megparis,

  What is the address of the site you are try to reset the password for? We can help with account recovery for WordPress.com sites, but not those using WordPress.org software with another host. But once I know your site address, I can point you in the right direction.

  It would also be worth checking your spam folder in case the password reset email has gone there.

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  megparis · Member · Apr 24, 2019 at 4:06 pm

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  Hello gemmacevans,
  It’s not in my spam folder unfortunately. It was the first place I checked.
  The website address is http://www.depetitesmerveilles.com

  It’s really strange that I’m not getting the email link.
  Thank you for your help!
  Meg

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  staff-zinnia · Staff · Apr 24, 2019 at 6:00 pm

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  Thanks :) We can’t reset the password for http://depetitesmerveilles.com/ because it is not using WordPress.com.

  That site is running the open source, WordPress installation, and it is hosted with Dream Host rather than WordPress.com.

  There are a few resources to get help.
  1. Dream Host
  2. WordPress.org forums https://wordpress.org/support/forums/
  3. https://codex.wordpress.org/Resetting_Your_Password