Not getting verification email

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  larakey10uni · Member · Mar 21, 2023 at 10:44 pm

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  Hi I am trying to change the account email from (email visible only to moderators and staff) to (email visible only to moderators and staff). The verification email has not come through yet and it’s been hours. The admin verification email came through just fine as I have installed a bypass plug in but the profile one hasn’t. This is extremely frustrating at this point being that it’s 2023 and it should be an easy fix. And I have SMPT email installed and all. Can you please help or point me in the right direction? Also I do not have access to pHp Admin panel on my hosting as far as I know so need a fix through wordpress. Also need to change the username. I have recently purchase the business off of Lauren and trying to change everything into mine and my partner’s name.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 22, 2023 at 9:32 am

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  Hi there,

  Apologies, but we can’t help with your issue because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current host. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help.