Not getting what I paid for, human support!

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  carolintallahassee84 · Member · May 19, 2022 at 5:40 pm

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  I have asked for a human being for two weeks!
  Either I hear from a Happiness Engineer by 9 am on May 20th, or I will file a lawsuit with the FL Attorney General. It is impossible to control my
  paid for Pro site!
  Carol Bisig
  carolintallahassee.com

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  themagicrobot · Member · May 19, 2022 at 5:54 pm

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  Live Chat is available via the account that purchased the upgraded plan so you need to log out here and log back in to the correct account, as was explained by a member of staff previously:
  https://wordpress.com/forums/topic/not-finding-my-account-or-website-to-put-new-reviews-in-where-is-the-live-support-that-i-paid-for/

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  staff-blorbo · Staff · May 19, 2022 at 6:41 pm

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  Hi there, sorry for the confusion!

  https://carolintallahassee.com/ belongs to a different WordPress.com account, not the one you’re currently logged in under.

  So, you must have more than one account here. You would have received a receipt for the purchase under the email address attached to the correct account, so try this:

  1. Log out of WordPress.com at https://wordpress.com/me

  2. Log back in under the email address to which the receipt was sent.

  3. If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

  Once you’re logged in to the correct account, you’ll be able to access the site, and you’ll be able to access our Live Chat support at https://wordpress.com/help/contact