not good url

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  paulinemontmode · Member · Mar 22, 2021 at 4:55 pm

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  Hello,

  I created my blog today on your WordPress site, before that I blocked paulinemontmode.com on the IONOS site.

  The problem I have is that my url is paulinemontmode.wordpress.com while I would like paulinemontmode.com.

  I paid the subscription at 96€ but for nothing… can you help me to correct this ?

  Thanks for your help.

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 22, 2021 at 6:35 pm

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  Hi there:

  I’m showing that you had a Premium subscription and the domain mapped but you requested a cancellation and refund shortly thereafter. Since the purchase was refunded, you would need to repurchase that again.

  Since the domain is registered with IONOS, you need to update your domain name servers to point to WordPress.com. Then, to use that domain here at WordPress.com, you would need to repurchase that subscription and set that domain as your primary. You can follow the steps here for both of these steps:

  https://wordpress.com/support/domains/map-existing-domain/

  I hope that clarifies things!