Not Happy with Purchases

  • Unknown's avatar
    lynbayliss · Member ·

    Hi,
    I just purchased one year Premium Themes and changed font and backgrounds and now I can’t publish it because I need to upgrade.

    Please explain? If I can’t do the simplest of changes, how do you expect me to be an active advocate of WordPress. Please note I was there in the 90’s singing your praises, now I’m back I’m disappointed.

    Please respond,
    Cheers
    Lyn Bayliss

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there @lynbayliss, thanks for getting in touch. I’ll share the feedback with the team. Would you mind sharing more context? Had you intended to keep the site on a free plan, just with the premium theme and its customizations? It sounds like you’ve been doing this for a while, so we appreciate the feedback and more info on your case. And more context will help us sort out your next steps for getting the site where you need it to be. Thanks in advance!

  • supernovia · Staff ·

    Can you also share what link you used to buy the theme? We’re still investigating this. Thanks in advance!

  • supernovia · Staff ·

    @lynbayliss, I was able to figure out what happened: normally you can’t buy this add-on unless your site has an upgrade that supports it. Yours had that upgrade once many years ago, and somehow the system let you purchase it.

    I can cancel and refund now; doing so would switch your theme to default, though. If you’ll confirm your intentions, we’ll go from there.

    Or, you should also be able to cancel here and automatically get a refund if you cancel within 14 days of purchase.

    Either way, thanks again for your feedback on this.

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