Not impressed with customer support.

  • Unknown's avatar
    adeleoldtowngmailcom · Member ·

    I hear that your customer support is very good but I am not impressed so far. I only see buttons to push nobody to answer questions. I’d like to talk to a live body before committing that money. BTW suppose you answer this where would I see it? NOT GOOD

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cmata01 · Member ·

    Hi @adeleoldtowngmailcom,

    I can understand your frustration. WordPress has no phone number to contact, and live chat is only available with a paid plan. I believe this is for a couple reasons: their employees all work remotely and their software runs about one-third of the internet! That’s incredible. And having all the questions, etc. on a forum helps other users find it. This also frees them up to assist people with more difficult issues.

    I find they’re very responsive on this forum, and I’ve been very pleased with the quality of their support. Also, volunteers, like me, are very willing to help answer questions!

    You can request a refund within 30 days as stated here:

    Manage Your Purchases

    I really suggest trying out the free version to get a feel for it before taking the leap. It’s a wonderful product really.

    Some links to help you get started:
    https://en.support.wordpress.com/video-tutorials/
    https://en.support.wordpress.com/five-step-website-setup/

    Also, you’ll get an email notice of every reply made to this post.

    Hope this was helpful.

  • staff-doublebassd · Staff ·

    Hi there,

    If you ever need to talk to staff and do not have a paid plan, you can always reach us in these forums. Just add the modlook tag to your thread and a staff will respond to your inquiry shortly. If want want to talk to staff in private, you can reach us via email at help@wordpress.com

    BTW suppose you answer this where would I see it? NOT GOOD

    Whenever you get a response to your thread, you will receive an email.

    With that being said, I’d be more than happy to answer any questions you have regarding our platform before you make decision on whether or not a paid plan is for you. Just let me know, thanks!

  • Unknown's avatar
    adeleoldtowngmailcom · Member ·

    Thanks for your reply. We have a complicated site that we want to import into WordPress but I’m not sure first of all what plan we need. I talked to somebody once(did not realize how privileged I was) and he said this could be done but I’m not sure he knew all the bells and whistles we have notably 183 users with passwords and also mountains of documents. He said we could get an assistant for $145 a month and our board wants to know if there is a contract. I’m not sure what the program is. Can you help?

  • staff-doublebassd · Staff ·

    Sure! It sounds like at the very least the business plan would suit your needs:

    http://wordpress.com/business

    However, before I make any suggestions, would you mind if I take a look at your current site? I would be able to get a better idea of what direction I would recommend you all take if I get a better understanding of what you all currently have set up.

    Feel free to email us as well if you prefer to continue the discussion in private:

    help@wordpress.com

    Thanks,

  • The topic ‘Not impressed with customer support.’ is closed to new replies.