Not possible to lock in

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  ponycaramelneptune93033 · Member · Aug 23, 2021 at 1:26 pm

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  Not possible to lock in as the admin because of a wrong plug in from instagram

  Site: https://illustrer.de.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · Aug 23, 2021 at 6:27 pm

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  @ponycaramelneptune93033 – Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with your request.