Not received my refund

  • Unknown's avatar
    jlhamer · Member ·

    Hello,
    I processed a refund 11 business days ago 21st (Feb) and still haven’t received my refund.

    I have changed bank accounts in this period and the old current account it came out of is now closed as it was all completed yesterday.

    I was hoping the refund would be back in time so there wasn’t any issues but now I’m not sure what I have to do.

    The receipt number for all items refunded were Receipt #90293956

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I just checked and confirmed that the refund was processed successfully on our end. You can see the refund receipt at https://wordpress.com/me/billing

    The refund may have processed by your bank as a reversal, which means the original transaction gets removed instead of showing two separate transactions (one for the payment and another for the refund). Could you try contacting your bank/card issuer to see if that’s the case?

    Thanks!

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