Not receiving account activation email

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  gugs24 · Member · Jul 18, 2023 at 2:00 pm

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  Hello,

  I had to create this new account to post this question.

  I am trying to activate a different account that I set up but I am not receiving the activation email. I have verified that the email address is correct and I have also checked the junk folder but I still have not received the activation email.

  Is there a way to resend the activation email?

  Thanks.

• 

  aisajib · Member · Jul 18, 2023 at 6:29 pm

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  Hello,

  I’m sorry to hear that you’re having trouble activating your account. It can be very frustrating when emails don’t arrive as expected. Here’s what we can do to resolve this issue:

  1. Resend Activation Link: Make sure you’ve checked all possible tabs and spam folders for your email client. If it’s still not there, please try requesting another activation email by logging into your other account and going to https://wordpress.com/me/account – The option to resend the email will be there.

  2. Email Client Settings: Ensure that emails from (email visible only to moderators and staff) are not blocked or sent straight to the spam folder. This can be done by going into your email settings and checking your spam filters or blocked addresses.

  3. Email Delivery Issues: If you have done all the above and the activation email is still not received, it could be due to your email provider blocking the delivery. This can happen if you have a custom email service provider (as opposed to something like Gmail). You can contact your email service provider for help in this situation.

  If none of these options work, we’re here to help. Please let us know the username or the current email address of your other account so that we can look into it.

  Regards