not receiving activation email

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  jasperleijsphotography · Member · Feb 5, 2016 at 4:17 am

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  I have followed instructions on your website and via gmail. I have also downloaded a plugin that was suggested in the forums and I am still not receiving the email.

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  stefmattana · Staff · Feb 5, 2016 at 1:37 pm

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  Hi there,

  Have you double checked on the junk/spam folder?
  If you use Gmail, also double check this for help on issues specific to Gmail: https://en.support.wordpress.com/email-notifications/gmail-issues/

  You mentioned a plugin activation, but WordPress.com doesn’t feature plugins. You may be referring to a self-hosted site using the WordPress.org software, but this forum is for blogs hosted here on WordPress.com.
  The two versions are different and have separate forums. If you own a website powered by WordPress.ORG, please post your question at the WordPress.org forum: https://wordpress.org/support/
  If you don’t have a username at that forum, you’ll need to register before posting.

  For more information about the differences between WordPress.com and WordPress.org, visit: http://en.support.wordpress.com/com-vs-org/

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  donboyd5 · Member · Feb 8, 2016 at 5:32 pm

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  Hi. I cannot get activation email sent to my gmail address, either. It’s not in spam, it’s not in trash, it’s not messed up by folders. It doesn’t show up in a search of AllMail. I think it is not arriving. Could you please advise? Thanks.

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  stefmattana · Staff · Feb 8, 2016 at 7:48 pm

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  Hi @donboyd5,

  I suggest you to open another thread, explain in detail your situation and tag the thread with the modlook, so to alert the Staff that you need direct assistance from them. They’ll get in touch with you and probably send over another email.

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  staff-doublebassd · Staff · Feb 9, 2016 at 6:33 pm

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  Hi there @jasperleijsphotography,

  I checked your account and it is already activated – you should be good to go.

  Also, in regards to plugins, you won’t find a plugin tab in the dashboard because plugins are installed and utilized solely for those with self-hosted WordPress.ORG installs:
  http://support.wordpress.com/com-vs-org/

  The good news is that there are plenty of plugins already bundled and configured within the WordPress.COM blog/site. You can find out about bundled WordPress.com plugins here:

  Plugins

  Please let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Feb 9, 2016 at 6:34 pm

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  @donboyd5,

  There is a glitch in our system that prevented you from receiving the activation e-mail from us. We apologize for the convenience. However, I have fixed the issue in our end, so you should be ready to go. Let me know if you have any questions.

  Thanks!

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  donboyd5 · Member · Feb 9, 2016 at 6:41 pm

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  Thanks!

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  staff-doublebassd · Staff · Feb 9, 2016 at 8:33 pm

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  You’re welcome!