Not receiving comment emails.

• 

  mathwhiz1212 · Member · Nov 30, 2022 at 11:22 pm

  • Copy link
  • Add topic to favorites

  I no longer receive emails from WordPress.com when people post comments. I tried turning the comment emails on and off but it didn’t help.

  Start Here

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  mathwhiz1212 · Member · Nov 30, 2022 at 11:24 pm

  • Copy link

  I receive notifications on WordPress.com, but no emails.

• 

  mathwhiz1212 · Member · Nov 30, 2022 at 11:26 pm

  • Copy link

  I have checked spam & trash on my email. I used to get the emails, but no longer do.

• 

  staff-95percentghost · Staff · Dec 1, 2022 at 12:48 pm

  • Copy link

  Hi, would you know when you were last receiving the email notifications for comments? It does seem a little weird that you’d be receiving the comment notifications but no emails – do the WordPress.com notifications appear promptly for you?

• 

  mathwhiz1212 · Member · Dec 1, 2022 at 3:57 pm

  • Copy link

  I think they’re showing up promptly, at least within a few minutes, but I’ll have to check.

  It seems like I’m not receiving any emails from wordpress.com now. I tried changing my email for my blog which normally would trigger an email and I didn’t get one.

• 

  staff-zinnia · Staff · Dec 1, 2022 at 4:57 pm

  • Copy link

  If you search inside the email client can you find that missing notification?

• 

  mathwhiz1212 · Member · Dec 1, 2022 at 7:29 pm

  • Copy link

  No. If I sign up for post emails like a reader, I get an email saying I did that. Otherwise I haven’t gotten any emails from wordpress.com in a while. Which is weird because Jetpack is connected and it used to work fine.

• 

  Accepted answer

  supernovia · Staff · Dec 2, 2022 at 1:46 am

  • Copy link

  Got it. While Jetpack can give you notifications in our notifications bar, the comment emails would still come from your WordPress instance itself via your own web server.

  I’d recommend checking the last time you received one to get an idea for when it last worked, then work with your host to see what’s changed since then. If you have Jetpack Activity log, that could help. You may also ask your host to check for any “stuck” outbound mail.

  Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself:
  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

  You’ll want to create an account at https://wordpress.org/support/forums/ so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

  I hope this helps!

• 

  mathwhiz1212 · Member · Dec 2, 2022 at 5:44 am

  • Copy link

  Ok. Thank you!