Not receiving editor invite

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  alextananbaum · Member · Nov 24, 2020 at 8:03 pm

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  Hi,

  I am not receiving the email invite to edit another person’s site. I have tried looking through spam and different tags. The other person has sent the invite multiple times. What do I do?

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  staff-totoro · Staff · Nov 24, 2020 at 9:17 pm

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  Hi there,

  I see only one site under your @alextananbaum WordPress.com account when I check on our end, but it is a very new site (just a few hours old) and in our activity logs I do not see that you have tried to invite anyone to this specific site:

  https://alextananbaum.wordpress.com/

  Is it possible you created your site under a different login?  Is it the case that you are you using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  summitpsnews · Member · Nov 25, 2020 at 2:24 am

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  The issue is that someone else is inviting me to edit their site, but I am not receiving the invite via email from them, so I have no way of editing their site.

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  alextananbaum · Member · Nov 25, 2020 at 2:28 am

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  Apologies, ended up writing the reply on their account (the person just ended up giving me their login info). I should be able to edit that site with the account I am currently on (alextananbaum). However, I am not receiving an email invite from them to do so.

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  alextananbaum · Member · Nov 25, 2020 at 2:33 am

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  Also wondering if you’d be able to delete the reply from summitps? Thanks :)

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  kokkieh · Staff · Nov 25, 2020 at 4:29 am

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  What is the URL of the site that summitpsnews invited you to?

  Your alextananbaum account is not currently a user on any other sites besides https://alextananbaum.wordpress.com/

  Our logs don’t show any email invitations set to your account email address, so it looks like the invitation was never actually sent. Please ask the site owner to open their own support ticket at https://wordpress.com/help/contact so we can investigate what’s going on there.

  Also please ask the site owner to immediately update their password, and to not share their account login details with anyone else in future.

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  alextananbaum · Member · Nov 30, 2020 at 4:17 pm

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  URL is https://summitpsnews.org/

  I will ask my friend to fill out their own support ticket as well as contact them about passwords.

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  staff-blorbo · Staff · Nov 30, 2020 at 5:48 pm

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  It looks like it worked, I see you as an Editor on the site now.