NOT RECEIVING EMAIL

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  safwanckt · Member · Apr 22, 2022 at 6:31 am

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  HI, I PURCHASE AN EMAIL PROVIDER FROM MICROSOFT365. WHEN I SEND A MESSAGE FROM WORDPRESS WEBSITE IT COULD NOT BE RECEIVED IN OUTLOOK

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 22, 2022 at 7:40 am

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  Hi there,

  What is the domain connected to your email address?

  In order to use a Office 365 email address with a site on WordPress.com, the needs to be connected to a custom domain, and your account doesn’t own any custom domain upgrades with us.

  If you want to use that email with your WordPress.com site, first upgrade to our Pro plan at Upgrades ->Plans. Then you can use the domain connection upgrade included in the plan to connect your domain to your WordPress.com site:

  https://wordpress.com/en/support/domains/connect-existing-domain/

  After you’ve done that and pointed the domain to us, you can then add the DNS records needed for your Office 365 email to work:

  https://wordpress.com/en/support/add-email/add-email-through-office-365/