Not receiving email notifications for comments

• 

  katiefoolery · Member · Sep 11, 2015 at 2:23 am

  • Copy link
  • Add topic to favorites

  As of the 5th of September, I have stopped receiving email notifications of comments left on my blog. I haven’t changed any settings and I’ve double-checked that ‘Email me whenever someone posts a comment’ is still ticked. I am receiving emails whenever someone likes a post or if a comment is held for moderation, but not for the comments themselves.

  The site in question is my main site: http://katiewritesstuff.wordpress.com

  Thanks in advance for your assistance.

  The blog I need help with is: (visible only to logged in users)

• 

  rachelmcr · Member · Sep 11, 2015 at 10:15 am

  • Copy link

  Hi Katie,

  Can you give me an example of a comment you didn’t receive any email notifications for (including a link to the post where that comment was left)? That will help me investigate this for you. :)

• 

  katiefoolery · Member · Sep 11, 2015 at 11:05 am

  • Copy link

  Hi Rachel,

  Thanks for your response. Here are links to the comments for which I received no email notifications:

  https://katiewritesstuff.wordpress.com/2015/09/10/how-i-write/comment-page-1/#comment-713
  (Post url: https://katiewritesstuff.wordpress.com/2015/09/10/how-i-write/)

  https://katiewritesstuff.wordpress.com/2015/09/03/so-many-boxes/comment-page-1/#comment-701
  https://katiewritesstuff.wordpress.com/2015/09/03/so-many-boxes/comment-page-1/#comment-704
  https://katiewritesstuff.wordpress.com/2015/09/03/so-many-boxes/comment-page-1/#comment-706
  (Post url: https://katiewritesstuff.wordpress.com/2015/09/03/so-many-boxes/)

  Basically, any non-moderated comment since the 5th of September. I hope you can help – it’s a bit frustrating.

• 

  rachelmcr · Member · Sep 11, 2015 at 11:21 am

  • Copy link

  Thank you for those details, Katie! I am checking with our team to find out why those email notifications aren’t being sent out — I’ll let you know as soon as I have an update about that. :)

• 

  rachelmcr · Member · Sep 14, 2015 at 1:15 pm

  • Copy link

  Hi Katie,

  I’m still investigating to find out what happened with those emails. I checked our records and I see that some comment notification emails are being sent to you now. If you’re still not receiving those emails for some of the comments on your blog, please let me know which ones you didn’t get emails for and I’ll keep looking into it!

• 

  katiefoolery · Member · Sep 14, 2015 at 10:37 pm

  • Copy link

  Hello Rachel,

  Thank-you for looking into this for me. All of my comments seem to be coming through now, which is great!

• 

  rachelmcr · Member · Sep 15, 2015 at 8:55 am

  • Copy link

  Hi Katie,

  Thank you for confirming that! I’m glad it’s back to normal now. :) If that problem comes back, please let me know.