Not receiving email to set a new password for my WordPress business website.

  • Unknown's avatar
    treasureyourhealth · Member ·

    I have been attempting to access my wordpress business website, treasureyourhealthinstitute.com. I have followed the instructions at least 4 times, returning to my email address, (email visible only to moderators and staff), and I’ve received no email from WordPress. I’ve searched my other email addresses, in case of some kind of weird fluke, but I’ve received nothing from WordPress. It’s beyond time for me to make changes and now, I’m unable to get into the site to do so. Please help. Thank you. Sincerely, Dafina

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    treasureyourhealthinstitute.com is a wordpress.ORG software install on paid hosting, hosted by GoDaddy.com, not wordpress.COM

    That site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    treasureyourhealth · Member ·

    @timethief Thank you so much for such useful information. While I knew I was using GoDaddy, I still thought these two entities were one in the same. I’ll follow your suggestions.

    Btw: I don’t need help with the blog. I goofed on that sentence. Thanks again.

  • Unknown's avatar
    timethief · Member ·

    Hi again,
    You’re welcome and best wishes with your site. :)

  • The topic ‘Not receiving email to set a new password for my WordPress business website.’ is closed to new replies.