Not receiving email when feedback is posted on my contact form

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  sharonshero · Member · Jul 25, 2014 at 4:42 pm

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  Whenever someone posts a comment to my blog, I receive an email. However, when someone posts a comment on my Contact page via the Contact Form I added I do not receive an email. Is there a fix for this?
  This an upgraded account BTW.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 25, 2014 at 4:48 pm

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  Hi there,
  Did you check your email client spam filter? If you use Gmail then did you check under the “social” tab? I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  sharonshero · Member · Jul 25, 2014 at 5:12 pm

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  Yes, checked my junk mail and I do not use gmail. So thank you for serving this up.

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  timethief · Member · Jul 25, 2014 at 5:14 pm

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  You’re welcome.

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  druesome · Staff · Jul 28, 2014 at 5:54 am

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  Hey Sharon,

  Have you tried adding your email address to the contact form as an additional recipient? That might get it to work.

  http://en.support.wordpress.com/contact-form/#notification-preferences

  Alternately, you can see all incoming Feedback submitted through the Contact Form in Feedback -> Feedback in your blog’s admin panel:

  https://lillipopdotnet.wordpress.com/wp-admin/edit.php?post_type=feedback

  Let me know if you have additional questions. Thanks!

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  sharonshero · Member · Sep 4, 2014 at 9:44 pm

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  Hello Druesome,
  Is that your real name?
  I did as you suggested, and still no email notification. Any other ideas?
  Sorry for the delay, I’ve been out of town for a month!!

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  druesome · Staff · Sep 8, 2014 at 6:52 pm

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  Hey Sharon!

  I wasn’t able to see your email address as a recipient, so I went ahead and added it in. As a further step, I also submitted a test message using the form. Can you let me know if you received a notification this time? Thank you!

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  sharonshero · Member · Sep 8, 2014 at 7:22 pm

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  Hello Druesome,
  Yes, that worked. Not sure where you made this change (I don’t see it in CSS), so can you add my client’s email as well so I don’t have to forward to her? (email visible only to moderators and staff)

  Thanks for getting this fixed. These were all legit feedbacks that we were missing!

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  druesome · Staff · Sep 12, 2014 at 10:10 am

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  Hi again!

  I didn’t do it with CSS, but by following the guide written under “Notification Preferences” in this support page:

  http://en.support.wordpress.com/contact-form/#notification-preferences

  can you add my client’s email as well so I don’t have to forward to her? (email visible only to moderators and staff)

  All done! To see what I did, please click here to edit the Contact page and focus your attention to this portion of the post:

  [contact-form to='(email visible only to moderators and staff),(email visible only to moderators and staff)']

  If you have any follow-up questions let me know!

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  sharonshero · Member · Sep 12, 2014 at 12:40 pm

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  But of course! I created this site almost a year ago and completely forgot that I created the Contact page with the script you modified. Thank you for fixing and reminding me what I should have done! Case closed!

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  druesome · Staff · Sep 13, 2014 at 6:58 am

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  You’re welcome! :)