Not receiving emails

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  diamondraccessories · Member · Jun 17, 2021 at 1:01 pm

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  All of a sudden, I no longer receive emails from my web site

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack.

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  staff-mckluskey · Staff · Jun 17, 2021 at 1:08 pm

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  Hi there!

  I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.