Not receiving emails from contact form

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  legacyworkwear · Member · Oct 22, 2018 at 5:09 pm

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  trying some test emails from my contact form and they are not being forwarded to my email, any help?

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 22, 2018 at 5:12 pm

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  Hi there,

  If they’re appearing at https://legacyworkwear419078928.wordpress.com/wp-admin/edit.php?post_type=feedback, then the most likely issue is the contact form being set to the wrong email address.

  You can modify that by clicking the edit/pencil button after clicking the contact form in the editor, and then modifying the “Which email address should we send the submissions to?” section.

  If you’ve done that but, after checking your spam/junk folder, are still not receiving an email when using the contact form, please let us know. :)

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  legacyworkwear · Member · Oct 22, 2018 at 8:43 pm

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  Hello! Thank you so much for your reply and help! The correct email is set, and they are still not being delivered…

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  torres126 · Member · Oct 22, 2018 at 8:56 pm

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  Thanks for confirming, I’ll tag staff to see if they can offer any further solutions. You’ll likely receive a response within a few hours from a staff member. :)

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  supernovia · Staff · Oct 23, 2018 at 1:12 am

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  @legacyworkwear I can see that for all but two attempts, your mail server has accepted the emails that were sent by the contact form. Can you find out whether they’re being filtered on that end?

  You might also test with a different notification email address (perhaps one not handled by the same mail server) to confirm.