Not receiving emails sent through website contact form
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Hello
I need to find out when someone sends me an email through my website contact form, which email address it is going to. How do I find this out please?
Please email me at (email visible only to moderators and staff)
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Hi there,
I do not see any sites under your @sweetpragency WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.
Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?
Happy to check in our system so we can take a closer look.
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Hello
This is the site I am needing help with – https://sweetpragency.com/#home
I need to know why emails sent through my contact form are not being sent to my email of (email visible only to moderators and staff)
My site was created by a web developer who no longer has time to work on my site. I am using panthur.com.au for my web hosting and they told me to sort out the issue of not receiving emails through my website contact form, I need to contact WordPress.
Please help!
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Hi there,
It looks like that form was created via you Themify theme builder plugin, so please contact their support directly for help with this.
they told me to sort out the issue of not receiving emails through my website contact form, I need to contact WordPress
The WordPress you’re using on your site is the open source software made on WordPress.org. The community who makes that software also provides support, in their forums at https://wordpress.org/support/forums/
But your contact form isn’t a built-in part of the WordPress software. It’s something added by a plugin. So the WordPress.org community has no control over how it works.
And the forum you’re posting to here is for another hosting provider, like Panthur. As your site isn’t hosted on our servers, and we don’t make that plugin you’re using, we’re also not able to help in this case.
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