Not receiving my order emails

  • Unknown's avatar
    lanemoore · Member ·

    Hi there, I use WP Mail logging, and it says my order emails are successfully being sent to me, but I stopped receiving those emails in November. I don’t see them in my spam, and other notifications from WordPress with updates come through all the time, but after November I’m not recieving any of my new order emails. I’ve done everything the FAQ asked me for, can you please help?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    If you’re having trouble with Woo, please contact Woo Support about this via https://woocommerce.com/my-account/create-a-ticket/ if you have any paid Woo products, or https://wordpress.org/support/plugin/woocommerce/ if you do not. Someone from their support team will be able to best help.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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