Not receiving notification for comments being left behind

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  pootiepants · Member · Jul 5, 2017 at 3:38 pm

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  Hi

  For my website whenever a user leaves a comment, I can’t get any notification on it. I’m the site admin. I’ve checked the settings and they are fine.

  Any idea?

  The blog I need help with is: (visible only to logged in users)

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  julsyd · Member · Jul 5, 2017 at 4:16 pm

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  Hi pootiepants,

  If you’re not receiving notification emails:

  First check to make sure you are the author of the post.

  Check the Discussion Settings page to make sure email notifications are activated.

  Check the Notifications page to be sure you haven’t blocked all emails from WordPress.com.

  Check the spam folder in your email program to make sure the messages were not sent there by mistake.

  If you are still having trouble, please post an example of a blog post URL where you expected to receive a comment or other notification.

  If you’re using Gmail, please check out our Gmail troubleshooting guide.

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  pootiepants · Member · Jul 5, 2017 at 4:23 pm

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  I’ve checked it, all is clear.

  The website is currently a member’s area. Is there a way I can create an account for you to see?

  thanks!

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  julsyd · Member · Jul 5, 2017 at 4:42 pm

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  The website is currently a member’s area. Is there a way I can create an account for you to see?

  I’m not seeing a member’s area on pootiepants.wordpress.com.

  Could you please confirm the website URL you need help with?

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  pootiepants · Member · Jul 6, 2017 at 2:00 am

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  It’s actually thetfmp.com

  Thanks!

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  julsyd · Member · Jul 6, 2017 at 9:13 am

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  thetfmp.com appears to be a self-hosted WordPress.org website, which is different from a WordPress.com site.

  You can learn more about WordPress.com vs WordPress.org here: https://wordpress.com/com-vs-org/

  These forums are for WordPress.com sites only.

  You can find WordPress.org support documentation and forums here: https://wordpress.org/support/

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  pootiepants · Member · Jul 6, 2017 at 10:16 am

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  ok thanks!