Not receiving Password reset email
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Hi,
I’m trying to log into my old WordPress.com site @sofiafarelli (https://sofiafarelli.wordpress.com/) but when I request a new password I do not receive the email.
I have tried to use the Account recovery tool, but I didn’t pay for the site, have deleted the activation email, & I didnt setup 2 factor authentication.
Any help would be gratefully received.
Thanks!
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I recommend checking your email’s spam folder.
You also may be checking the wrong email.
While we can’t directly tell you the email address on the account, if you reply here with the email you’re checking, we can at least say yes or no.
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Hi I have the exact same issue. When I try the reset link I got receive any reset email from WordPress. It was working fine till Friday last week 2 August. My email is (email visible only to moderators and staff) can u plz help me
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It’s (email visible only to moderators and staff)
My site is https://sofiafarelli.wordpress.com/about/ I started it in 2013 and it just never took off for me, I just want it deleted I haven’t put anything on it in years but for some reason it’s the first hit on Google if you search my name.
Is there any other way I can prove it’s mine or it is actually me making this request (it’s a free site so I’ve no confirmation and nothing in my emails) as I really just want it deleted.
Thank you!
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shlokdixit007 –
Yes we can try to help. Please open up a new thread of your own at en.forums.wordpress.com.
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sofiacfarelli – the site can’t be deleted unless you have access to the account that owns the site. You can try contacting Google though to have it removed from search results.
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The last password reset request on that account was over a week ago. Our logs show the email were sent, and were accepted by the email provider. So if you have access to the correct email and you didn’t receive those emails, please contact your email provider directly for help as they might be blocking the emails on their end.
But if you do not have access to the correct email, and you don’t have the verification info required by our account recovery form, then we cannot give you access to the account.
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Hey! I’m having the same issue. I posted about it yesterday and you have never answered me.
I’m a new user, trying to publish my page for the first time, but I am not receiving emails from you. I’ve looked in my regular email, spam folders, etc., but nothing is there. Is it possible you’re having a system problem of some sort?
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Hi elaineowenauthor207097889 –
Are you referring to this thread? https://en.forums.wordpress.com/topic/confirmation-email-250/
Please go back there to the original post you made rather than jump in to other discussions. It helps us keep things organized and provide the most efficient experience possible.
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