Not receiving password resets

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  innerfortune1 · Member · Mar 17, 2015 at 2:39 pm

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  MOFPV is the blog – couldn’t log in here either to start a thread.

  I’ve not changed the password or any settings but have been unable to log in since last week. One other admin is now unable to log in as well. Please help!
  Thanks

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  kokkieh · Staff · Mar 17, 2015 at 5:58 pm

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  Hi there. Can you please provide the URL, starting with http://, of the blog in question? I just want to make sure you’re posting in the correct forum, as passwords on WordPress.com are not blog-specific, but user-specific.

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  innerfortune1 · Member · Mar 18, 2015 at 2:38 pm

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  Thank you. It is http://mothersoutfront.wordpress.com – I am the primary admin on this account and cannot log in.

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  kokkieh · Staff · Mar 18, 2015 at 2:52 pm

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  Just to clarify, your account is your username, innerfortune1. You should be the only person who has a password to log in as innerfortune1. The fact that you can post in this forum means you are logged in as innerfortune1.

  http://mothersoutfront.wordpress.com/ is a blog, not an account. If the blog belongs to this account you should be able to see it’s dashboard using this link: https://mothersoutfront.wordpress.com/wp-admin/

  Did you create http://mothersoutfront.wordpress.com/ using a different username? If that blog was created with a different username, you need to log in as that user to access the blog. If your login details for a different account doesn’t work, you’ll need to fill out the Account Recovery Form for that account and then wait for staff to contact you via email to help you regain access. See here: https://en.support.wordpress.com/account-recovery/#account-recovery-form

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  innerfortune1 · Member · Mar 18, 2015 at 3:15 pm

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  Yes I created the blog with a different user name and cannot log in which is why I am using this account…

  I’ll try the Account Recovery Form. Thanks!

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  kokkieh · Staff · Mar 18, 2015 at 3:17 pm

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  After filling out the form, just be patient. Staff will contact you on the email you provide there. I hope they can help you get back into your account.