Not Receiving Refund Email

• 

  sarenksmith · Member · Feb 25, 2015 at 4:09 am

  • Copy link
  • Add topic to favorites

  I would like to cancel and refund the premium upgrade that I accidentally purchased today–and, despite having clicked the “cancel and refund” button at least half a dozen times (and being alerted that an email was sent to me), I have had NO LUCK.

  I did not even mean to purchase the premium plan, but am now stuck with a $79 charge…and not getting email/s to help with cancellation.

  PLEASE ADVISE!!!

  The blog I need help with is: (visible only to logged in users)

• 

  dgalloway · Member · Feb 25, 2015 at 4:21 am

  • Copy link

  Sarenksmith,

  I have tagged this post for a moderator to check your account and advise as soon as possible.

  In the meantime, can you please check that your email addresses are correct on your WordPress.com Account Settings>Account and also at Users>Personal Settings on your blog. I also am assuming that you have checked your spam folders just in case.

• 

  sarenksmith · Member · Feb 25, 2015 at 5:17 am

  • Copy link

  I have checked spam folders several times, yup–and my email addresses look to be correct!

• 

  dgalloway · Member · Feb 25, 2015 at 5:30 am

  • Copy link

  Thanks for checking! You should hear back from staff before too long.

• 

  shawnajroberts · Member · Feb 25, 2015 at 3:22 pm

  • Copy link

  Hi there!

  I’ve refunded your Premium plan. It normally takes around a week for a refund to appear on your bank statement.

  Please let me know if there is anything else I can help with!

• 

  sarenksmith · Member · Feb 25, 2015 at 4:36 pm

  • Copy link

  Great–thanks so much! I really appreciate it.